Shipping + Returns
Most of our dog gear is made-to-order. Each order is created and shipped within 1-2 weeks. If we have ready-to-ship inventory on hand, then we ship within 1-2 business days.
Delivery Times
Due to COVID-19, packages are likely to be delayed, especially shipments outside of CAN and US.
Canada + USA
Free standard shipping. Once shipped, your package should arrive within 6 - 10 business days within Canada and USA.
Europe
$15 standard shipping. Once shipped, your package should arrive within5 - 22 business days (message us if you have a tight deadline).
Please note, you may be charged duty upon arrival if you are located outside of Canada.
Exchanges
- We offer free exchanges within 14 days of delivery (within Canada).
- Products purchased on sale are final.
- Outside of Canada, exchange is still offered within 14 days of delivery but the cost of return shipping will be the buyers responsibility.
- The product must be unwashed and in original condition.
- Custom and sale items are final sale.
- Email us to get an exchange started.
Returns
- We accept returns within 14 days of delivery. Doesn’t work? It happens! We want you and your pup to love our KUVFUR product.
- Products purchased on sale are final.
- Please note that the product must be unwashed and in original condition.
- The cost of return shipping will be the buyers responsibility.
- Custom and sale items are final sale.
- Email us and we will get the return started for you.